Riggmont customer support

Frequently Asked Questions

Where do you ship, and what does shipping cost?

Free shipping on all orders to all 50 U.S. states, including Alaska and Hawaii.

Total delivery time is 7–11 business days: handling takes 2–3 business days, followed by 5–8 business days in transit.

Liftgate service and carrier unloading are included at no extra charge.

Are liftgate service and unloading included?

Yes. Liftgate service and carrier unloading are included at no extra charge.

Can I cancel my order?

Cancellation is free before shipment. Contact Riggmont as soon as you want to cancel. If your order has shipped, contact us for return instructions.

How do returns and refunds work?

Request a return within 30 days of delivery. We accept returns of new and slightly used products. There is no restocking fee for eligible returns.

Return shipping is free for eligible returns, including change-of-mind, damaged and defective products. Riggmont provides a prepaid return label to download and print at no cost. There is no deduction for original outbound shipping.

Contact Riggmont for return instructions and the correct return destination before shipping anything back. Returns are accepted by mail/carrier only; in-store returns and drop-offs are not accepted. The Colorado business address is not a return warehouse.

Refunds are issued within 5–10 calendar days after we receive and inspect the returned item. Refund currency: USD.

What should I do if my delivery is damaged?

Report delivery damage immediately by emailing or calling support. Include your order number, a description of the damage, and photographs where available. Retain relevant packaging to help us assess the issue. This reporting instruction does not automatically remove your rights if a report is delayed.

Do you offer exchanges?

Exchanges are offered. Email returns@riggmont.com with your order number and the item you would like to exchange so we can provide instructions.

How do I check my order status?

Email or call support with your order number and checkout email. Our Track Your Order page provides contact-based order-status help.

How can I get warranty assistance?

Riggmont’s warranty covers manufacturing defects for one year from delivery, including parts, labor and shipping. For a covered manufacturing defect, you choose repair, replacement or refund. Contact support@riggmont.com with your order number, product model and a description of the issue. Keep your purchase record and any product-specific manufacturer warranty documents. Read the full Warranty policy for details.

Will a car lift fit my garage?

Measure the complete bay, garage door and opener through their operating paths, overhead obstructions and available working space. Compare those measurements with the exact model’s manual and dimensioned drawing. Have a qualified installer assess the floor and installation requirements and an appropriate professional check the power supply. There is no universal minimum ceiling height or concrete specification for every lift. Start with the Home Garage Car Lift Guide, then resolve the exact model and site requirements before ordering.

Will a particular vehicle fit the lift?

Capacity alone does not establish compatibility. Compare the actual vehicle’s configured weight, dimensions, ground clearance and manufacturer-approved lifting information with the exact lift’s loading limits, arm and adapter reach or runway dimensions, as applicable. For stacked parking, assess both vehicles and the full raised layout. Send your model names and measurements to sales@riggmont.com for help locating the right documentation; do not treat a category label or general guide as fit approval.

Contact Riggmont

RIGGMONT LLC
42350 County Road 17/21, Elizabeth, CO 80107, United States
Pre-purchase: sales@riggmont.com
After-sales, orders, warranty & privacy: support@riggmont.com
Returns & exchanges: returns@riggmont.com
Phone: +1 478-758-4153

Support hours: Monday–Friday, 9 am–5 pm Eastern Time.

Contact us for return instructions before sending a product back. Our Colorado business address is not a return warehouse.