Riggmont contact details

For pre-purchase questions, email sales@riggmont.com. For after-sales, order, warranty or privacy enquiries, email support@riggmont.com. For returns and exchanges, email returns@riggmont.com. Contact Riggmont before sending products back so that the correct return destination can be confirmed. No return warehouse is designated by these Terms.

Ordering and customer information

Provide accurate contact, billing, and delivery information when requesting a purchase, and contact Riggmont promptly if information needs correcting. You must have the legal capacity and any necessary authority to enter into the transaction.

Your order is accepted instantly at checkout, and payment is charged at checkout. Stock availability is updated live; products shown as available are in stock.

Products and safe use

Review the description and specifications for the particular product before ordering. If you are unsure whether equipment is suitable for your intended use or location, contact Riggmont before purchase.

Follow the manufacturer’s instructions and applicable safety requirements for assembly, installation, operation, and maintenance. Ensure operators have the training, qualifications, and authorisations required for the equipment and its intended use.

Prices and payment

Check the product price, currency, delivery charges, taxes, and any other disclosed charges before submitting your order. Available payment methods are those offered for the transaction at checkout or agreed with Riggmont before payment.

If you identify an apparent pricing or payment error, contact Riggmont before proceeding.

Shipping and delivery

DELIVERY IN 7–11 BUSINESS DAYS

Free shipping on all orders to all 50 U.S. states. Total delivery time is 7–11 business days: order handling takes 2–3 business days, followed by 5–8 business days in transit.

Liftgate service and carrier unloading are included at no extra charge. Report delivery damage immediately to support; this instruction does not automatically forfeit rights for a delayed report.

Cancellations, returns and refunds

Request a return within 30 days of delivery. We accept returns of new and slightly used products. There is no restocking fee for eligible returns. Refunds are issued within 5–10 calendar days after receipt and inspection of the returned item. Refund currency: USD.

Contact returns@riggmont.com before sending an item back so that the correct destination can be confirmed. Cancellation is free before shipment. Exchanges are offered. Return shipping is free for eligible returns, including change-of-mind, damaged and defective products. Riggmont provides a prepaid return label to download and print at no cost. There is no deduction for original outbound shipping. Returns are accepted by mail/carrier only; in-store returns and drop-offs are not accepted. Nothing in these Terms removes rights or remedies that cannot lawfully be excluded.

Product warranties

Riggmont offers manufacturer-specific warranty coverage plus a Riggmont-backed one-year manufacturing-defect warranty beginning on delivery. Riggmont pays parts, labor and shipping for covered claims.

Keep your purchase documentation and product-specific warranty information. These Terms do not reduce rights that applicable law does not allow to be excluded.

For a covered manufacturing defect, the customer may choose repair, replacement or a refund. Riggmont will honor the customer’s choice, including a refund. This one-year warranty is separate from the 30-day return policy; the 30-day return window does not limit a covered claim within the one-year warranty period.

Use of the Site

Do not use the Site for unlawful activity, submit false information, introduce harmful code, or attempt unauthorised access to the Site or another person’s information.

Questions and disputes

You can contact Riggmont to discuss a concern or dispute. Seeking assistance does not replace or restrict any legal right, remedy, or deadline available to you under applicable law.

Changes to these Terms

Published versions will be identified by an effective date. Changes are not intended to retroactively alter the terms agreed for an existing order without any agreement or notice required by applicable law.